Refund policy
Return & Refund policy
Thank you for shopping with Ayuva Wellness. We are committed to providing genuine, quality Ayurvedic products and a satisfactory shopping experience.
1. Returns
Due to the nature of Ayurvedic medicines and healthcare products, we generally do not accept returns or exchanges for opened, used, or tampered products.
A return may be accepted in the following situations:
* The product received is damaged.
* The product received is incorrect or different from what was ordered.
* The product is defective or has a manufacturing issue.
* The product is received in an opened, leaked, or tampered condition.
2. Return Request Period
Customers must contact us within 48 hours of delivery to report any damaged, incorrect, defective, or tampered product.
To process the request, customers may be required to provide:
* Order number
* Clear photographs/videos of the product and packaging
* Description of the issue
* Unboxing video, where available
Ayuva Wellness reserves the right to review and verify every return request before approving it.
3. Non-Returnable Products
The following products generally cannot be returned:
* Products that have been opened or used
* Products with damaged or removed seals
* Products damaged after delivery due to improper storage or handling
* Products returned without original packaging
* Products returned after the applicable return period
* Products purchased during clearance or special non-returnable offers, where specifically stated
4. Refunds
If a return is approved, the refund will be processed after the returned product is received and inspected.
Approved refunds may be issued to the original payment method or through another suitable method agreed upon with the customer.
Depending on the payment provider or bank, the refund may take approximately 5–10 business days to reflect in the customer's account.
5. Replacement
Where applicable, Ayuva Wellness may provide a replacement for a damaged, incorrect, defective, or tampered product.
Replacement will be subject to product availability.
6. Cancellation Policy
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may contact our support team, and we will review the request according to the order status.
7. Shipping Charges
If the return is due to our error, such as sending an incorrect or damaged product, Ayuva Wellness may bear the applicable return/replacement shipping cost.
Returns due to reasons other than an error on our part may not qualify for free return shipping.
8. Refund Not Applicable for Change of Mind
Refunds or returns may not be provided simply because the customer has changed their mind, ordered the wrong product, or does not wish to use the product, particularly where the product has been opened or delivered in proper condition.
9. Product Information
Customers are advised to carefully read the product description, ingredients, usage instructions, warnings, and other information before placing an order.
Ayurvedic products should be used according to the product instructions and, where appropriate, under the guidance of a qualified healthcare/Ayurvedic professional.
10. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact:
Ayuva Wellness
Email: ayuvawellnesss@gmail.com
Phone WhatsApp: 8383800165 .
Address: Floor no - 4 building no -5 flat no -D1 Gali no 1 opp. Redtape Makanpur, Nyay Khand III, Indirapuram, Ghaziabad, Uttar Pradesh 201014
We reserve the right to modify this Return & Refund Policy from time to time. Any changes will be updated on this page.
By placing an order on our website, the customer agrees to the terms of this Return & Refund Policy.
