Shipping policy
At Ayuva Wellness , we aim to deliver your Ayurvedic and wellness products safely and on time. Please read the following Shipping Policy before placing an order.
1. Order Processing
* Orders are generally processed within **1–3 business days after successful payment confirmation.
* Orders placed on weekends or public holidays may be processed on the next business day.
* Once your order has been dispatched, you will receive tracking details through the contact information provided during checkout.
2. Delivery Time
Estimated delivery time is generally 3–7 business days after dispatch.
Delivery times may vary depending on the delivery location, courier service, weather conditions, public holidays, and other circumstances beyond our control.
Remote or difficult-to-reach locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.
Ayuva Wellness may offer **free shipping on selected orders, products, or promotional offers**.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
* Full name
* House/flat number
* Street/locality
* City
* State
* PIN code
* Valid phone number
Ayuva Wellness will not be responsible for delivery delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared through SMS, email, WhatsApp, or other available communication methods.
Customers can use the tracking information to check the status of their shipment.
6. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:
* Courier or logistics issues
* Weather conditions
* Public holidays
* Natural events
* Incorrect address or contact details
* High order volume
* Government or regulatory restrictions
* Other circumstances beyond our reasonable control
In such situations, we will make reasonable efforts to assist the customer.
7. Damaged or Tampered Package
Customers are advised to check the package at the time of delivery.
If the package appears **open, damaged, leaking, or tampered with , please take photographs/videos and contact Ayuva Wellness as soon as possible, preferably within 48 hours of delivery .
We may request photographs, videos, the order number, and other information to investigate the issue.
8. Missing or Incorrect Products
If you receive a product that is missing, incorrect, or different from your order, please contact us within 48 hours of delivery.
After verification, we may provide a replacement or refund, subject to our Return & Refund Policy.
9. Failed Delivery
If delivery cannot be completed because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply.
If the shipment is returned to us, the customer may need to pay applicable re-shipping charges for another delivery attempt.
10. International Shipping
Currently, Ayuva Wellness provides shipping within India only , unless otherwise specifically stated on the website.
International shipping may be introduced in the future and will be subject to applicable laws, regulations, customs requirements, and shipping charges.
11. Contact Us
For shipping-related questions or assistance, please contact:
Ayuva Wellness
Email: ayuvawellnesss@gmail.com
Phone/WhatsApp: 8383800165
Address: Flat No. D-1, 4th Floor, Building No. 5, Gali No. 1, Opposite Red Tape, Makanpur, Nyay Khand III, Indirapuram, Ghaziabad, Uttar Pradesh – 201014
By placing an order on our website, you acknowledge and agree to this Shipping Policy.
Last Updated: 19/08/2026
